Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Get superfast AT&T Fiber internet
patricknichols's profile

New Member

 • 

3 Messages

Mon, Jun 20, 2022 9:00 PM

Fiber Infrastructure

Hello all,


A little confused by the manner in which Fiber is installed.  I have Fiber available within a quarter mile or less from my house, in all directions; however my particular neighborhood is excluded.  Is this something that is driven by the HOA, or neighborhood, or perhaps municipality?  


Not in any city limits, so don't "think" it has to do with that; just curious why it's been excluded, and if there's somewhere we can check to see when it will make it to our neighborhood.


Best.

tonydi

ACE - Guru

 • 

7.5K Messages

3分前

A small team at AT&T decides where to install fiber based on a complicated process that involves many factors.  Here's one of the team at work....

In your situation a quarter mile might as well be the distance to the Sun.  We see people in here report that all the homes across the street from them have fiber but AT&T didn't wire their side. 
There could be HOA or govt issues that prevent it, like perhaps an HOA granting one ISP exclusive rights to an area or a govt not giving permits for one reason or another. 
The bottom line is that only a small group of people at AT&T know where fiber will be routed and none of them speak to the public or even front line AT&T employees.
What you can do is keep checking https://www.att.com/internet/availability/ and check addresses close to you to see if anything changes.
What, if any, AT&T Internet speed levels are available to you right now?  That might give us a clue as to the possibility of fiber some time down the road.
Constructive

Employee

 • 

29.4K Messages

3分前

Is this something that is driven by the HOA, or neighborhood, or perhaps municipality?  

yes to all plus buildout plans and budgeting from at&t, depending on the neighborhood you would need a certain amount of home for a return on investment for at&t

you last question is no at&t doesnt share future service buildouts with the public or frontline employees 

New Member

 • 

3 Messages

3分前

Appreciate the quick feedback.  I figured it was a "black box" based on google results with respect to how it was determined. 

It's an older neighborhood, but quite dense and decent size homes.

As far as what's available today:

AT&T - "Internet 50" up to 50 mbs

Xfinity - Up to 1,200 mbs down, 35 up (embarassing)

Xfinity "claimed" yesterday while on the phone with them that Xfinity had my address in the area to be fitted with Fiber by the end of the year.  But that seems random for a customer rep to have info to, and may not actually understand it.

Thanks all!

tonydi

ACE - Guru

 • 

7.5K Messages

3分前

Spot on about the CSR at Xfinity.

The semi-good news is that you have 50Mbps service available now, which means there's fiber to a box somewhere in your area and then converts to copper for the rest of the trip.  That means it's possible that sometime in the future you might see fiber to the home.  Notice the squirmy-speak in italics.  If you had only slower speeds there's almost zero chance.  See "Dumb & Dumber" memes. 😁

New Member

 • 

3 Messages

3分前

Appreciate it.  Well hopefully that means one day I'll randomly check and it will magically appear that I have it.  

I really don't understand the company behaviors around this.  Feels like it's something bigger.

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.