Clarencegor3's profile

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1 Message

Wed, Mar 2, 2022 11:49 PM

Facility issues

I moved into a new home in October informed that I could have fiber optic cable. Since moving in I have had countless appointments cancelled due to a facility issue. I have not been given an estimated completion date. It’s March and I’ve yet to receive  internet services with little to no explanation or any sense of urgency. One associate stated “your getting the best service you just have to wait for it”. I have 2 kids in school that rely on internet services for homework and w have to go to Starbucks and McDonald’s when we have exceeded our cell phone hotspot gigs. This is by far the worst experience I’ve EVER had with any cellular and/or internet services. When does AT&T focus on the priority of customers ? How do I get this issue resolved immediately?


Community Support


191.9K Messages


We understand the importance of internet service, especially since your kids need it for their schoolwork, Clarencegor3. Due to this, we would like to invite you to a Direct Message.


Be prepared to login to your AT&T account associated with your internet, so that we can find out what is causing this delay for you.


Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page, and we will be ready to help.


Donovan, AT&T Community Specialist

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