Facility Issue, How much longer?
I'm really frustrated with ATT and their excuse of facility issue. I just moved into a new construction and signed up for ATT fiber on June 8th, to be installed on June 18th. That was 2 WEEKS AHEAD schedule. No one ever showed up on the 18th. I have to call ATT to find out that there was a "facility issue" and I have to wait for the engineer to fix it. So, I wasted a whole day waiting for someone that never showed up or call me about the issue, thanks ATT. They promised the issue will be fixed on June 28th. Which is another 2 WEEKS of waiting. Then I called again to schedule a new installation on June 29th. Guess what, no one ever show up or call me, AGAIN. To my surprise, I called them again and they said "facility issue" and won't be fixed until July 15th. That's another 2 WEEKS. What a JOKE! They keep lying and give me fake promises after promises. After so many calls and even escalation to manager, NO ONE can help except for telling me to keep waiting. I'm so frustrated with how this is being handled.