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AT&T related help: Maximize home Wi-Fi networking

neptunepic's profile

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1 Message

Thursday, September 22nd, 2022 1:22 AM

“Extender offline”?

I just had fiber installed today and when I login to the smart home manager app I see an error that the smart extender is offline. I have no idea where they installed the extender. Help?

Community Support


207.4K Messages

4 months ago

Hey there @neptunepic. Thanks for reaching out about your smart extender, and we'd be happy to help. 


We're unable to let you know the exact location of where the smart extender is, but you can check out our page on smart extender to see if you have a device like this in your house.


Also, did you have a previous extender before your install? The Smart Home Manager app could be still registering that you still have that extender, but it's offline. 


Let us know if this helps. 


Robert, AT&T Community Specialist

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