Exposed fiber Wire Unburied

The technician came on 7/23 to set up the fiber internet. Then we were told some local contractor will  come to bury the wire by 8/7, today is 8/8, and it is past due. i have tried to call many times, however, nobody gave me an answer about when the contractor will come, just simply said they left notes. This is really frustrating. One of my neighbor installed fiber later than us, and they had the wired buried yesterday already. I feel really upset why att skipped us and bury someone else who installed later. And it doesnt make any sense they come and not do the whole neighbor work at same time. We live in gerogia. Do anyone know how can i escalate this? It is past due and i have called customer service many many times already. Nobody really cares. Thank you for any comments.