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mbparke's profile

New Member

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2 Messages

Wed, Jul 13, 2022 10:48 PM

Eero mesh wifi

I just got set up with ATT fiber and have the router/gateway.  I have my router wired to the Gateway do I need to turn off the wifi on the router/gateway so my mesh device runs the wifi.  Both have the same network id and password.

Accepted Solution

Official Solution

tonydi

ACE - Guru

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7.5K Messages

3分前

Ahh, ok.  Here are the instructions for IP Passthrough .  Use the section for Motorola (hopefully AT&T will update their KB article before the Sun expands and envelopes the Earth) and use DHCPS-fixed.

Eero has their own KB but without as much detail.  I guess they call access point "bridge mode".

tonydi

ACE - Guru

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7.5K Messages

3分前

If you used IP Passthrough (or DMZ+ if you have the Pace gateway) then we usually recommend disabling the wifi on the AT&T gateway.  If you have the eero set up as access points then you probably don't want to do that.

New Member

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2 Messages

3分前

I didn’t do anything advanced, I just plugged the Eero into one of the lan ports on the router which appears to be an Arris.  The installer told me that’s all I needed to do, but that doesn’t seem correct.  

New Member

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1 Message

3分前

I very disappointed in my service or NO SERVICE w/ ATT.  I chatted w/ someone w/ ATT July 6 about getting ATT services as I moved into new condo.  That lady informed me what I needed as I only want internet/wireless services.  She stated my modem would be mailed to me w/in 2-3 business days and I would be able to set up all myself.  Modem did not arrive to my home until July 14th and my service date / tech date was not until July 18 for some reason.  My tech was supposed to come to my home July 18 and never showed up, never called or anything.  I then sat on the phone w/ Enjoy (some type of service that ATT automated chat told me to call for tech problems) waiting for someone to pick up the line and no one ever did so I hung up.  My tech rescheduled date was automatically moved to Dec 31, 2036!!  Like what!  I need freaking internet in order to work from work and my kids needs internet for school work!  This is ridiculous and I need help.  There is no phone on att website that i can find to contact someone!!  HELP PLEASE!!!!!

dave006

Scholar

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3.3K Messages

3分前

My tech rescheduled date was automatically moved to Dec 31, 2036!!  Like what!  I need freaking internet in order to work from work and my kids needs internet for school work! 

This date is just to keep the order open in the system. Appears something beyond your unit needs to be worked on before your install can proceed.


Call 1-800-288-2020 for Internet services but keep reading for now.

If you received a self-install kit your Condo should have had previous Fiber service. Not clear a tech would be involved and your install date/activation date was when to turn it on.

 I then sat on the phone w/ Enjoy (some type of service that ATT 

Enjoy is for cellular phone setup service at your choice of locations with an in-house visit by an Enjoy rep. not sure how / why you got there.

Does your Condo unit have a Network pane in your MBR closet? And does it already have a small white box plugged into the electrical service?

What AT&T Gateway did they send you?

examples: BGW210-700, BGW320-500 or BGW32-505

Dave

tonydi

ACE - Guru

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7.5K Messages

3分前

@michellesgunn   I can appreciate your frustration with your order, this sort of thing happens too frequently IMO. 

But why in the world did you think it was a good idea to append your comment to a thread that has absolutely nothing to do with your issue?  Why wouldn't you just start your own post???

Please start your own post, copy/paste what you wrote here and don't continue to reply in this thread.

ATTHelp

Community Support

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200.6K Messages

3分前

We can check to see what happened with your appointment, michellesgunn.

 

We'll be sending you a Direct Message to get started. Look for the chat icon next to the bell icon in the upper right corner of the page.

 

In the meantime, you can answer dave006's questions, so we can get an idea of what may be causing the delay until we access your account.

 

We look forward to working with you.

 

Aminah, AT&T Community Specialist

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