Get superfast AT&T Fiber internet
JuanPulido's profile

New Member

 • 

2 Messages

Wednesday, November 9th, 2022 10:59 PM

Disrespectfull employee

My wife called me to work telling me that one of the att employees  was rude and disrespectfull when she asked him "what was the reason to come into our backyard and dig?" 

That employee told her that he had the right to come in whenever he wanted to and if the gate had lock, that he could bring the gate down if he wanted too or had to. She was so mad she just walked away. She is 2 months pregnant and if she starts having complications because of the anger caused by that employee,  we will take this to court. I suggest you take action on this because people like that have no business working with that company if he has no manners to communicate with people. I will shortly wait for a response before taking this a bit farther. 

OttoPylot

ACE - Expert

 • 

19.7K Messages

3 months ago

This is a customer populated forum only. It is not official AT&T Support so you won't get any official response from AT&T.

There is no excuse for being rude, period. However, if it was an AT&T employee, or a sub-contractor for AT&T, easement laws allow them to come onto your property to do contracted work. They should, at the very least, come to your front door, announce themselves and notify you of what they are going to do. At least that's the ideal scenario, but they are not required to do so.

If they were working within the easement, you have no legal recourse.

(edited)

New Member

 • 

2 Messages

3 months ago

I know about the rights for them to come to the property I have no problem with that... the problem here is the disrespect and rudeness towards whomever. That will not be tolerated... specially on a pregnant woman.

OttoPylot

ACE - Expert

 • 

19.7K Messages

3 months ago

I agree with you about the rudeness. However, being rude is not a legal issue. If they come back, and are still rude, note the truck number or the logo if it's not an AT&T truck.

ATTHelp

Community Support

 • 

207.4K Messages

3 months ago

We're sorry to learn that our technician was rude while working in your yard, JuanPulido.

 

As OttoPylot stated, if you can provide their employee ID, we can officially submit your feedback and the details of your experience to have it addressed with management.

 

If you need help with anything else, let us know. Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.