zenmogwai's profile

New Member


1 Message

Mon, Apr 11, 2022 9:35 PM

Dirt Removal

AT&T is installing fiber in my neighborhood.  They dug a hole for a box and left a huge pile of dirt in my yard.  I don't want to file a claim because I'm not trying to recover any money for damages.  I just want to get the pile of dirt removed.  I was transferred 10 different times today on the phone before I gave up.  Please tell me who to notify to get the dirt removed.  Thanks!


Community Support


192K Messages

3 m ago

Let's get that hole filled for you, @zenmogwai!


We see that you don't want to file a claim, but to get this resolved that would be the course of action to take. To do so you will need to have the following information:

  • where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Claim Center at 855-365-4976. Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.


Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!


CalebP, AT&T Community Specialist 


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