F

New Member

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2 Messages

Wed, Nov 24, 2021 5:03 PM

Digging

I don't understand what AT&T is digging up in my yard and I don't even have AT&T and don't plan to get it.  They did not even ask me did I have AT&T or did I approve of them digging in my yard So who do I contact about this situation.

davemize

ACE - Professor

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3.6K Messages

2 m ago

I assume that the work is being done in an utility easement.

Constructive

Employee

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25.4K Messages

2 m ago

they dont need your permission and whether or not have at&t is irrelevant 

JefferMC

ACE - Expert

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26.6K Messages

2 m ago

A stated or hinted at, most residential property has a utility easement determined by the government entity the property resides in.  Utility companies and their contractors must be given free access to the easement in order to provide service to their customers. 

Much of the time, in the interest of good public relations, the utility will contact the residents to let them know.  Often, however, they don't want to tip their hands to competitors in a competitive situation and don't notify until the last minute, if at all.  And contractors don't really care what you think of the company they're providing the construction for.

ATTHelp

Community Support

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180.2K Messages

2 m ago

We apologize for any inconvenience and we're here to help, @frances9001.

 

Here is more information on AT&T property claims for damages. Scroll down to the file a new claim section, you will need the location and pictures for this. Once you have this information together, call the Claim Center at 855-365-4976 to file a new claim.

 

Let us know if this helps and thank you for contacting the AT&T Community Forums Team. 

 

Elmi, AT&T Community Specialist. 

New Member

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3 Messages

2 m ago

Let us know what they were digging once its done.

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