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J

New Member

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3 Messages

Tue, Sep 7, 2021 3:18 PM

DIG Team Help!

My daughter bought a new townhouse back in May(now we are in September). 

1. first call to ATT - Technician said conduit clogged - set up dig team - no one ever came.

2.  Second Att technician - said the Att hardware on  side of unit was out dated. 
3.  Att said they needed a permit from City of Austin to redig new line - 6 weeks. 
4.  I called City of Austin no permit request from Att for address. 

5.  Please Help!!

6.  At the end of our rope. 

Constructive

Employee

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23.8K Messages

2 m ago

digs are done by contractors who will submit request for permits. im afraid your at the mercy of the contractor and their schedules and availability covid has caused a lot of layoffs and people out sick 

New Member

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3 Messages

2 m ago

This issue has been going on since May(for 5 months now). 

I have asked for a local supervisor to meet me on site. So we can put local eyes on our issue. 

I have even spoken with the City of Austin - They said that no Permit has been requested for the address. 

ATT - should be able to communicate with their third party vendors. 

ATT should not use COVID as a buffer not to get business done. 

Constructive

Employee

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23.8K Messages

2 m ago

my best friend works for a company  who does digs for at&t in california pre covid they had over 70 employees with as many trucks, today there are 12 employees and are selling off their excess trucks they are working 7 12 -14 hour days just to keep their head above water

(edited)

ATTHelp

Community Support

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172.6K Messages

2 m ago

We are here to help get that line buried, @johnmharrod.

 

Here is more information on how to contact our Buried Wire Team.

 

We recommend that you contact them at (800-924-9420). They will be the people who will give you an updated time frame of what is going on, and they will answer any of your questions.

 

If you have any other questions or concerns, feel free to reach back out.

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

New Member

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3 Messages

2 m ago

how do I talk directly to the local buried wire team members?

ATTHelp

Community Support

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172.6K Messages

2 m ago

Hi, @.

 

In order to talk to the Buried Wire Team directly, you can call them at this number (800-924-9420).

 

They will be the people who will give you an updated time frame of what is going on, and they will answer any of your questions.

 

 

 

If you have any other questions or concerns, feel free to reach back out.

 

 

 

Thank you for choosing AT&T.

 

 

 

Marc, AT&T Community Specialist

my thoughts

Employee

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18.2K Messages

2 m ago

If need a new conduit placed due to current being collasped or clogged this is a construction job not local contractor who performs burial service.

Depending on the market, there may be multiple companies for burial service, you would not talk to any... that is the function of the ATT Buried Wire Center. 

However if permit is needed, likely a construction crew is needed to dig or bore new conduit. IF needing to go under a street or affect traffic then a permit would be applied for and needs approval from local government before work could proceed. 

Just my thoughts...

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