Delay of installation due to Network Issue with no contact
Hello! We recently moved into a new house and we transferred our existing Fiber Service. The website said it was available but upon install the tech said there was an outside facility issue. He said he escalated the issue and it would be done in 72 hours. Unfortunately, I haven’t heard anything and we are still continuing to be billed for service not available to us. We also both work from home and might have to switch providers if we don’t have any timeframe. Would there be any way to get more clarity or an ETA to our issue instead of waiting? Thanks kindly!