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Tue, Jun 15, 2021 6:33 PM

Damage to sewer line

For some time now we have been experiencing issues with our sewer line.  I recently hired a plumber to do a video survey of the sewer line and he found tree roots in the pipe.  In order to remove the roots the Drainage department excavated to expose the pipe and they found that the pipe was broken where a cable passed through it.  This was obviously some ago because the roots were almost entirely blocking a 6” dia pipe.

This damage to the pipe, obviously caused by either AT&T or a cable contractor installing underground cables, has caused serious issues in our house.  On three occasions we have experienced raw sewage in our house due to a blockage in the sewer pipe.  I have costs of over $1000 for plumbers clearing blockages and investigating the cause of the problem.  

In the first instance I would like to know how I can be reimbursed for these cost.


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Community Support


162.5K Messages

1 m ago

That's definitely concerning, @KMRscott55! Let's get that pipe damage taken care of!


You'll want to have the following information available: 


  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have that information, you'll want to call our Claim Center at 855-365-4976.


After providing that information, a claims examiner will get in contact with you within 3 to 5 days to further discuss your damage claims.


If you have any other questions, feel free to reach out! 


Thank you for being the best part of AT&T!


Raiden, AT&T Community Specialist 


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