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CMN's profile

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Saturday, July 2nd, 2022 3:41 PM

Damage to fence following fiber installation in our area

We have damage to a concrete and fence post following fiber installation just outside our back fence. Who do I contact about this?  We are in Austin / Round Rock Texas area.

Accepted Solution

Official Solution

Community Support


225.5K Messages

1 year ago

We're here to assist with your property damage concerns, @CMN!


If you need to file a new claim, have the following information available:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Claim Center at 800.894.0374. Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.


You can find more information on property damage claims in this forums article. Thank you for choosing the AT&T Community Forums!


CalebP, AT&T Community Specialist 

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