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Fri, Nov 26, 2021 3:04 PM

Cut my irrigation line from initial AT&T service connection to my home. No response from AT&T to cover damage repair?


My irrigation/sprinkler line was cut during the initial install of AT&T service back on October 14, 2021. Ms. Katherine Bigsby. the claim examiner did not respond back. She called me on the 15th and asked to attach the proof of repair. I had to wait for my bill generated from the service company then it was emailed to her. Since then, I have had no response from her or AT&T to cover the damage. On top of that my Spectrum phone line was also cut that day.  Left my older mom with no phone for at least a week until she couldn't wait any longer and told me.  That was her designated phone line. She is almost 80 years old.  I hope you can help. Thank you.




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We can't help with either issue as this is a peer to peer forum and not a formal AT&T Support path.

You will need to work with the Sedgwick Claims administrators. Don't depend on email to a direct rep but use the web site or call the "Status" phone number for further assistance.

Sedgwick Claims Management Services - 855-365-4976

Option 1 - Check on existing claim

Option 2 - Speak to AT&T CC rep for service related issues

Option 3 - Start a new property damage claim

Existing claims can also be checked via portal


Your Spectrum repair should have been handled by Spectrum repair service directly. Sorry but AT&T can't help with Spectrum repair times.


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