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Lgerm's profile

New Member

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3 Messages

Tue, Aug 2, 2022 7:34 PM

Cut fiber optic lines

New community in Iron Station, construction still going on. Lines cut, ticket entered Thursday 7/28. It happens. Finally came yesterday. Fixed some of the problem, said they be back this am. No sign of them yet. Are they always this unreliable? I need to work from home & we have some medical issues requiring that we have reliable internet. Thank heavens for Verizon phone service! How long are we going to wait? 

browndk26

ACE - Professor

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4.8K Messages

2 m مضت

The line to your home or somewhere in the neighborhood?

spoom2

ACE - Master

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16.5K Messages

2 m مضت

This is a user to user forum, no one here can give you status on a service outage. 

New Member

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3 Messages

2 m مضت

It was cut in the neighborhood- a few houses down. They said 3 cuts & fixed 2 yesterday & promised to come back today. So much for promises 

New Member

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3 Messages

2 m مضت

Spoom2, It was a rhetorical question. They said they’d come today but they’re not here. I was wondering what other people had issues like this. I knew moving from NY to NC we’d encounter a slower paced lifestyle, but waiting 5 days for internet service would be unheard of in NY! 

ATTHelp

Community Support

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200.1K Messages

2 m مضت

We understand the importance of staying connected and are happy to help with scheduling a technician to fix the cut lines, @Lgerm!

In order for us to check on your appointment options, we'll need to speak privately. Check the direct message inbox in the top right corner of your screen. We'll be sending you a message shortly. 

Lacey, AT&T Community Specialist 


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