New Member
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7 Messages
connect fax to gateway
Since my fiber installation, my Brother printer/fax (MFC-L2717DW) isn't found on the network. The installer didn't leave the box (which apparently should have a special phone line) or any instructions. 1: Do I need the special line cord; 2. If so, how can I get one (and the instruction booklet); 3. When I get the cord, where should it connect to the router? Thank you.
ATTHelp
Community Support
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225.5K Messages
1 year ago
Hey there, we're here to assist you with your inquiries regarding your ability to connect the gateway to your fax machine @jaepmm.
@tonydi,@spoom2, thank you both for providing great information!
Please let us know if these helpful tips work for you! Thanks for contacting the AT&T Community Forums.
Shakendra, AT&T Community Specialist
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jaepmm
New Member
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7 Messages
1 year ago
Thanks to both of you for your excellent help. I deleted all the drivers and did a fresh wireless install and voila! What a relief! Couldn't have done it without you, literally.
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jaepmm
New Member
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7 Messages
1 year ago
The installer said that someone would be coming back to finish the job, but I don't know what is left to do, evidently something? I think it has to do with the phone lines. Thought I'd try calling 611 to see if they can direct me properly. I have left messages and sent emails to the "Integrated Solutions Representative" with no response.
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ATTHelp
Community Support
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225.5K Messages
1 year ago
We appreciate the update, @jaepmm!
Please feel free to reach back out if you need any help after the installer visits. Thank you for reaching out to the AT&T Community Forums!
Lacey, AT&T Community Specialist
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jaepmm
New Member
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7 Messages
1 year ago
thank you!
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ATTHelp
Community Support
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225.5K Messages
1 year ago
You are so welcome. If there is anything else that we can do for you, please reach back out to us again.
Thank you for being a loyal AT&T customer.
Matthew, AT&T Community Specialist
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