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jaepmm's profile
jaepmm
#1 Star!
The 5th element!
Helpful 1

New Member

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7 Messages

Tue, Aug 16, 2022 4:35 PM

connect fax to gateway

Since my fiber installation, my Brother printer/fax (MFC-L2717DW) isn't found on the network. The installer didn't leave the box (which apparently should have a special phone line) or any instructions. 1: Do I need the special line cord; 2. If so, how can I get one (and the instruction booklet); 3. When I get the cord, where should it connect to the router? Thank you.

ATTHelp

Community Support

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203.8K Messages

4 months ago

Hey there, we're here to assist you with your inquiries regarding your ability to connect the gateway to your fax machine @jaepmm.

 

@tonydi,@spoom2, thank you both for providing great information!

 

Please let us know if these helpful tips work for you! Thanks for contacting the AT&T Community Forums.

 

Shakendra, AT&T Community Specialist

jaepmm

New Member

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7 Messages

4 months ago

Thanks to both of you for your excellent help. I deleted all the drivers and did a fresh wireless install and voila! What a relief! Couldn't have done it without you, literally.

jaepmm

New Member

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7 Messages

4 months ago

The installer said that someone would be coming back to finish the job, but I don't know what is left to do, evidently something? I think it has to do with the phone lines. Thought I'd try calling 611 to see if they can direct me properly. I have left messages and sent emails to the "Integrated Solutions Representative" with no response.

ATTHelp

Community Support

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203.8K Messages

4 months ago

We appreciate the update, @jaepmm!

 

Please feel free to reach back out if you need any help after the installer visits. Thank you for reaching out to the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

jaepmm

New Member

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7 Messages

4 months ago

thank you!

ATTHelp

Community Support

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203.8K Messages

3 months ago

You are so welcome. If there is anything else that we can do for you, please reach back out to us again. 

 

Thank you for being a loyal AT&T customer. 

 

Matthew, AT&T Community Specialist

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