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cmg8758's profile

2 Messages

Wednesday, July 26th, 2023 5:18 PM

Complaint - Fiber - Reprehensible tactics

For you to suspend my account as a force tactic to make me schedule a switch from copper to fiber was an insulting and disrespectful act to a 20+ years customer.  You chose to do this on a Sunday when I was unable to receive any assistance and therefore unable to function in my household as needed.  I lost an entire day of work, school and normal activities.  You chose to make my account appear to have been unpaid when I have always paid my bill on time for 20 years.  I am appalled at this egregious behavior chosen by your company to forcefully make someone convert over.  Please know that this choice by your company will cost you a 20+ year loyal customer.

ACE - Expert

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27.4K Messages

7 months ago

So your bill WAS NOT past due…even by one day?

2 Messages

7 months ago

No, the bill wasn't even due yet and I had already paid the bill before the due date.

Community Support

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229.5K Messages

7 months ago

Hey @cmg8758, this is not the experience we want you to have. Let's look into the changes made to your account.

Let's go ahead and move this into a Direct Message. This way we can take a look into your account and help with the changes made. Please check your Direct Message inbox (it's the chat icon nect to the bell icon in the upper right corner of the Forums). We can proceed through chat or over the phone if you prefer. 

We look forward to hearing from you!

Johan, AT&T Community Specialist

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