Complaint about ATT customer service
How do i make a complaint about ATT customer service? The first person i talked to stated fiber installation was just a tech installing a "box" in the home. Tech appt gets cancelled by "the system", i make another appt and then no one shows up i didnt even receive a call saying they would be late. I make another appt but the customer service didnt know what they were doing and made an appt to fix my internet, i continully told them i needed fiber installed and they kept asking about my internet service!!! Next day i spoke to the tech and he said it is not for fiber installation but to fix my internet, so then it took him an hour to change the appt. He eventually came over and explained the fiber installation process which included installing a line to my home (this was never mentioned by the person who made my first appt). Two weeks later the fiber line is installed to the house, i call customer service to get a fiber appt and i'm on the phone for 45 MINUTES!!!!! Why do they need to know how many cable boxes i have to make the fiber install appt. The tech said there is a main box and then devices connect to it wirelessly!!!! Why cant they just make an appt for fiber?! this is the most ridiculous customer service!!