Cable Not Buried kind of a mess
We also had ATT fiber optic installed after crews installed the underground cable throughout our neighborhood. The installation at our house didn't go great but that's just part of the story. When they installed the line in our house they discovered that the main buried cable at the street was severed during installation. They ran a cable on top and across the yards and sidewalks of 5 neighbors to hook up where the main line was still intact. About a month later the crews showed up to fix the underground cable and detach the line that ran across everyone's yard and sidewalks. However, they didn't bury the line that runs from the street to our house. It crosses a sidewalk and neighbors aren't happy that it's loose and you especially can't see it at night. One mentioned liability as well.
I have contacted ATT and today the phone rep says there was never an order submitted to bury the cable. They have set a time to first inspect the cable then they will arrange to have the contractor come to bury the cable. However, I had to listen to the typical ATT disclaimer that I may be responsible for any fees regarding the equipment in my house it the technician determines it's not ATT's fault.
Basically not a very professional job and I would have expected better from AT&T.