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veryken's profile

New Member

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6 Messages

Sunday, December 4th, 2022 5:19 AM

Cable Going Into Wall Jack

My new fiber Internet seems okay. Speed tests show good results. Now inside my closet box, does this cable going into wall jack look correct? Is this standard installation?

tonydi

ACE - Guru

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9.6K Messages

2 months ago

That plate is designed to cover a hole in a wall where the fiber comes through.  Being in a panel like that it looks like the installer opted not to deal with trying to get the fiber behind that panel and fished through a hole he would have to drill.  The only issue I see a minor problem with is I would have liked to seen the fiber run all the way inside the cover rather than have that thin strand be exposed.  Probably a nit-picky thing, I dunno.

New Member

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6 Messages

2 months ago

The feed comes down from above. The so-called wall jack (AT&T terminology) is installed on the plastic back panel of my closet box. No hole behind it. The bottom of the wall jack has an outgoing connector and cable to modem. I’ll post another photo tomorrow.

tonydi

ACE - Guru

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9.6K Messages

2 months ago

No need, I'm familiar with the wall plate and I understood all of those other things just from that picture.  Like I said, I'm nit picking the exposed cable but other than that it makes perfect sense why it was done that way.  Unless you go mucking around with the fiber cable, it should be just fine.

So what's your problem with the installation? 

JefferMC

ACE - Expert

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31K Messages

2 months ago

Like tonydi, I would have liked to not see the exposed inner fiber (due to the yellow jacket being run behind the plate), but yes, AT&T will terminate the incoming fiber into a wall plate, then connect a jumper from the wall plate to the Gateway; that is standard procedure whether the wall plate is on a sheetrock wall, a dedicated network box (like yours) or on the edge of a stud in an unfinished space.

New Member

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6 Messages

2 months ago

Here's another photo that shows the bottom part of the wall jack. I tried to push the blue thin part back in. The yellow doesn't go in, which seems weird. I would think there should be something to secure the yellow sheathing so the blue doesn't get exposed.

tonydi

ACE - Guru

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9.6K Messages

2 months ago

😱 Like I said, don't muck with the fiber.  Leave it alone and enjoy your fiber connection, everything will be fine.

(edited)

New Member

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6 Messages

2 months ago

But that's the question. Of course I wouldn't have a problem if I don't touch it. But what if the next technician from a different company installing something else in my closet has to pull their cable and accidentally tug the slender blue and bends it? Who's fault if the optic cable snaps, my AT&T internet goes down, and that other technician neither realizes nor admits it?

ATTHelp

Community Support

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207.7K Messages

2 months ago

Hello veryken, we'd be glad to address your question about the cable work.

 

Thank you, JefferMC and tonydi, for your input.

 

If the cable gets bent or damaged, or if your service goes out, you can call or reach out here to request a repair.

 

Let us know if you have any other questions.

 

Aminah, AT&T Community Specialist

tonydi

ACE - Guru

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9.6K Messages

2 months ago

I never let a technician (or any other service person) in my house unless I'm with them.  In your doomsday scenario you'd probably be on the hook for the $99 truck roll.  Coincidentally, that's probably what AT&T would charge you to send a technician back out to remedy that situation. 

Stop stressing over this.

New Member

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6 Messages

2 months ago

It's too bad nobody knows (or at least knows how to answer) the question — like comparing to a perfect installation. I still have no clue how a proper installation would look, how it should look. Apparently nobody else here knows either.

Just don't touch it. Don't stress out. Just don't look at it. Don't worry. Be happy. Just call us for repair when needed.

Okeedokee. So much for discussions.

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