Buried cable installation

☝️☝️☝️

To My Thoughts

ATT committed  to contacting me before burying cable. The buried wire group assured me multiple times I would be contacted before they arrived. No 811 utilities marking was done. No private utilities were marked. Now who is going to pay to fix the damages ? ATT risk group is responsible but they won’t answer phone or return a call. I understand cobtractors work, but don’t try to hid behind “a contractor” ATT is responsible.

What damages?... I didn't see any mentioned in your message above. If damages occurred, you need to contact AT&T's claims administrator, Sedgwick; Sedgwick claims. Call centers are reduced in staff, so it can be difficult to get through.

Today I’m told another story on who handles claims. Told Risk group would handle irrigation damage but contractor would handle sod damage. Who handles damages keeps changing depending on who I talk to in buried wire group. Buried wire supervisor has not called as promised by Network supervisor and Network Supervisor Did not call me at noon today to verify I had been contacted. 🙁