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Dennyamtelandt's profile

New Member

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2 Messages

Thu, Jun 16, 2022 8:17 PM

Burial Services

Be ready for a novel, it much more complicated than it should ever be.

Original fiber installation on May 19, 2022 - all went well with resulting internet connectivity.  Burial services came on May 29 - decently quick I judge.  The burial service tech examined the exposed wire and claimed the way the original wire was laid precluded it being properly buried.  Instead of just leaving, the burial tech laid a new wire and buried it saying he would write an order for the buried wire to be connected.  This sounded very reasonable to me.  The connection tech showed up a couple of days later. The original tech, however, instead of connecting the buried wire, bashed the work of the buried wire service, defending the original layout.  The tech removed the buried wire and put in an order for burial of the original. Oddly, after the tech left I saw that, in fact, the original wire layout changed - the tech rerouted it. On June 6 another tech came out after I called customer service. I was disappointed.  Thinking this tech would resolve the issue, the person looked around, listened to my "story" took some photos and left. Shortening things, it's now June 16 very nearly a month since original install and their wire is exposed above ground.  In mitigating the risk of losing internet service, I've maintained my former ISP in case the exposed fiber was damaged (much more fragile than cable) - that's a month of dual internet service payments. It  also poses difficulty in, especially, cutting the lawn, but even having kids romping around. On Monday, 3 days ago, I called burial services and they said that they would be out either that afternoon or the next day. Today is Thursday of the same week and nobody has shown up yet. I called again this morning and was told that at the end of all of his discussion I would be hearing them within 5 days, them being the contractor services.  This is where I stand right now having to avoid the wire while cutting the lawn for a 4th time.

ATTHelp

Community Support

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200.2K Messages

3 m مضت

We want to make sure you can get that cable buried, @Dennyamtelandt

 

You'll need to contact our buried wire center at 800.924.9420 for assistance.

 

If you have any other questions, just let us know. Thank you for contacting AT&T Community Forums. We appreciate your patience. 

 

Raiden, AT&T Community Specialist 

New Member

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2 Messages

3 m مضت

That route already taken. I placed a call on morning of 6/13 and was told that service was to be performed that afternoon of or during the day of 6/14.  When that had not happened by 6/16, I called again and was told the buried cable services contractor would be contacting me within 5 days.

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