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darrenjtaylor's profile

New Member

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1 Message

Thu, Jun 16, 2022 4:08 AM

Broken Irrigation System Upon Fiber Installation

The installation team who used a trencher on my front yard have severed my irrigation system. 
I have made a formal request through Customer Service, but they have not moved forward with this request. 
what can I do!?

ACE - Expert

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23.1K Messages

3 m مضت

Property damage claims against AT&T are handled by Sedgwick. Please call them at 855-365-4976, 8am - 4:30pm CST. to open a new claim and have a rep assigned to you claim or to check on an existing claim status: please call 855-462-537.

ATTHelp

Community Support

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199.9K Messages

3 m مضت

We're here to assist with your property concerns, @darrenjtaylor!

 

Thank you @skeeterintexas, for the helpful information!

 

Along with what they provided, if you can please collect the following to provide to the rep who will contact you:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

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