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Valina1213's profile

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Monday, April 24th, 2023 8:18 PM

AT&T technician drilled a hole and hit a live wire which cut out my outlets from the wall

I've been dealing with AT&T for 5 months now I just moved into a place January 15th they came out to connect to Wi-Fi I'm not understanding but he had to drill a hole through a wall even though another technician came out months later and said he did not have to drill that hole due to AT&T hook up was already there but unfortunately when he drilled a hole he hit a live wire and now there is no electricity coming from that wall outlet I did claim that very next day I've been calling AT&T for the past 5 months every Saturday spending hours got 5 different phone numbers to contact got even a clean number and as of April 18th when I finally

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Community Support


231.2K Messages

1 year ago

Hi, @Valina1213, we would be happy to help with your AT&T damage claim.

AT&T claims are handled through Sedgwick, our claims administrator. 


File a new claim

If you need to file a new claim, have the following information available:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call 1-800-288-2020 and ask to file a new claim.


If an AT&T representative has given you a claim number and you haven’t heard anything in 24 hours, or you’ve already filed a claim and want to follow up, call 855.462.6537 to check the status.


If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums.

Daniel, AT&T Community Specialist

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