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J

New Member

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3 Messages

Fri, Sep 17, 2021 2:17 PM

AT&T line causes fire

A poorly installed AT&T cable caused a fire yesterday when a truck got caught up in the wire and caused a power pole to spark and catch fire... Now AT&T won't come out and fix it unless I can guess my wife's childhood hero question....

My question is... (Edited per community guidelines)?

spoom2

ACE - Master

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12.6K Messages

1 m ago

You don't need an account number if you follow the instructions for downed or obstructed lines.

The line didn't cause the fire the truck hitting it per your statement caused a power line to spark and cause the fire.  You don't say where the line is or what you mean by poorly installed.  

Constructive

Employee

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23.6K Messages

1 m ago

everybody quick so blame at&t even in states where there is no at&t presence 

New Member

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3 Messages

1 m ago

A'ight, first of all this is North Carolina, so not sure what the remark about states is all about.

Second of all, the line was installed over a road. The minimum height for cables over a road is 15.5'. This cable is hanging at 9' at its lowest point. The AT&T cable is attached to the same pole the Duke power line is attached to. A neighbor saw a truck go down the road, snag the AT&T line, pull the line taut and when it finally violently released, it dislodged one of the insulators on the power lines, causing a spark, causing a fire..

Our neighborhood has called AT&T about this for months. They send people out who look at the line, tell us some excuse that they are not equipped to fix it and then leave without a follow up.

So.. you want to blame Duke now or still claim this is not in an AT&T service area? What's you excuse this time?

(edited)

spoom2

ACE - Master

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12.6K Messages

1 m ago

You were given who and how to contact the correct group.  Have you done that? 9ft after the truck stretched it?  If so what was it before approximately?

(edited)

Constructive

Employee

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23.6K Messages

1 m ago

actually minimum height over a roadway is 18 feet 

ATTHelp

Community Support

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171.5K Messages

1 m ago

We're here to help point you in the right direction, @jbf11.

 

 

As @spoom and @constructive mentioned, you will have to report the downed line at 800.288.2020. Feel free to reach back out with any other questions or concerns. 

 

 

Thank you for contacting AT&T Community Forums Team. 

 

 

Elmi, AT&T Community Specialist. 

spoom2

ACE - Master

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12.6K Messages

1 m ago

@Constructive The only reason I remember that is we used 3 sections of lay up sticks as a minimum, major roads were higher just using this old memory seems like it was 24ft. 

New Member

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3 Messages

20 d ago

Update: AT&T came out twice last week. Both times the worker told us that technically this is not a downed line (because the line is not broken, just installed incorrectly), so they were not allowed to work on it and "another department" had to deal with it.

Nobody can tell us which department can fix this though.. AT&T has now come out five times in total and is utterly unable/unwilling to do anything about it.

I guess we'll have to wait for another truck to snag the cable, making the power pole come down with it, causing a massive fire and multiple injuries, so we can sue AT&T for millions before they take any action.

spoom2

ACE - Master

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12.6K Messages

20 d ago

Uh,  it is obstructive if it's low enough for vehicles to hit.  File an executive complaint by filling out the form.  Have you reported it to the city/police?

(edited)

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