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silkwilk27's profile

New Member

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1 Message

Mon, Aug 8, 2022 4:02 PM

ATT left a hole in my back yard.

A new fiber line is being installed through my back yard.  A large whole was dug up and has been left open for a few months.  When will this be filled in?

Constructive

Employee

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29.4K Messages

2分前

we dont know 

AT&T claims are handled through Sedgwick, their claims administrator. 

If you need to file a new claim, have the following information available:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Sedgwick Claim Center at 1-800-246-8464, 8am - 4:30pm CST

Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

tonydi

ACE - Guru

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7.4K Messages

2分前

@Constructive   We've been talking about this subject behind the scenes because some ATTHelp people have been posting conflicting information (stop laughing).

Apparently the new official procedure is to have the person with damages call the 800-288-2020 number to initiate the claim.  From what I gather, when people call Sedgwick they have been patched to the AT&T support number anyway.

Constructive

Employee

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29.4K Messages

2分前

@tonydi its not surprising to me, at&t is notorious for if it works were going to change it 

tonydi

ACE - Guru

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7.4K Messages

2分前

🤣

And if it doesn't, we're just going to leave it be.

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