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3 Messages

Tuesday, March 29th, 2022 10:34 PM

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AT&T law violation

AT&T techs were burying cable on my neighbors property and cut my Comcast internet coax. This is the 2nd instance. When I tried to get the damage notice number they hadn’t filed one with 811/ GA Public Services Commission. They just continued working and refused to file a damage notice and said I’d have to deal with it through Comcast. 811 & GAPSC both said this is a violation of state law. I’ve filed a notice with GAPSC, who can I contact in AT&T to have them reprimanded? Normally I wouldn’t bother but they were quite unprofessional. Additionally at the time the internet went out, I was working online on VA paperwork related brain and spinal injuries (pretty important stuff) and my neighbor who has AT&T internet still has no internet/phone/tv cause the techs left after getting argumentative.

Community Support

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229.9K Messages

2 years ago

We apologize for any inconvenience and are here to help, @SM5000.

 

Here is more information on AT&T property claims for damages. Scroll down to the file a new claim section, you will need the location and pictures for this. Once you have this information together, call the Claim Center at 855-365-4976 to file a new claim.

 

Let us know if this helps and thank you for contacting the AT&T Community Forums Team. 

 

Elmi, AT&T Community Specialist. 

New Member

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3 Messages

2 years ago

I appreciate your response but that’s not my stated objective. Prior to my initial post I’d already spoken with AT&T claims and Comcast. Eventually service will be restored and AT&T will pay for it. This is about accountability and responsibility of your employees. They could’ve easily apologized and filed the damage report in accordance with state law. They chose to to become argumentative and violate state law then leave. I’m not litigious and am satisfied with them returning to apologize in person if they have the intestinal fortitude to do so. Additionally, I want my neighbor’s service restored, she’s an AT&T customer and lost her husband several weeks ago. Do the right thing please. I await your response either in the forum or via DM. 

Expert

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19.1K Messages

2 years ago

@SM5000 This is just for my curiosity. I went to the GPSC's site to see about filing a claim if you've damaged another providers service, or damage in general. I can't find anything. Putting "file a claim" or just "claim" in their search field returns nothing. I've never heard of filling a claim with any PSC/PUC so I'm curious as to where it can be found.  Same checking Georgia's dig law. I could have just missed it. 

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3 Messages

2 years ago

@spoom2 Initially I started with 811 who provided me with 3 options. Try to work it out with AT&T, have Comcast file a claim, or file a claim/report with GPSC. They provided me with contact info for reps at GPSC which I believe is not publicly available info. They did say you can go through the website but gave me their direct number. Both 811 and GPSC stated multiple times that yes it is a violation of state law though they didn't specify why. I attempted to pass my phone with a rep on the line who wanted to speak with one of the AT&T techs directly but he started yelling at me. The rep seemed taken aback. The other gentlemen did say he'd been doing this for 16 years and never heard of that. I'm a retired CO & Interrogator and his body language and how he presented the information indicated he was lying to me providing a quantifiable statement to make me go away.

My concern as a property owner and ultimately claimant is that these individuals represent the company in a respectful manor, abide by laws, and if they make mistakes own up to them and assist in resolving the problem. Don't create more problems. I've already had Comcast out to fix the line, and they said AT&T is paying for this. But its a moot point.

While the reps didn't cite which law, after reading the GA law it seems pretty straight forward to me.

GA Code § 25-9-8.

"(e) Any person engaged in blasting or in excavating with mechanized excavating equipment who strikes, damages, injures, or loosens any utility facility or sewer lateral, regardless of whether the utility facility or sewer lateral is marked, shall immediately cease such blasting or excavating and notify the UPC and the appropriate facility owner or operator, if known. Upon receiving notice from the excavator or the UPC, the facility owner or operator shall send personnel to the location as soon as possible to effect temporary or permanent repair of the damage. Until such time as the damage has been repaired, no person shall engage in excavating or blasting activities that may cause further damage to the utility facility or sewer lateral except as provided in Code Section 25-9-12."

Expert

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19.1K Messages

2 years ago

OK, thanks. It was a lot of reading I must have missed that.  So bottom line they're supposed to call the utility or entity of the service they damaged prior to proceeding with whatever they're doing.  To me, law or not if you damage something it should be common sense to report it to whoever it needs reported to. Wonder how many other states have such codes. 

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