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kannan61's profile

New Member

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2 Messages

Thursday, June 29th, 2023 1:24 PM

AT&T Internet Fiber - pending connectivity/ activation

I am an AT&T customer for more than a decade.

I am downsizing and moving to this new community "Cottages of Celina, TX" where AT&T has already laid Internet Fiber, but it is pending activation for several weeks. Please activate ASAP.

Please note, I work remotely with elders at home, and Internet Fiber is a lifeline for us.

Please do the needful ASAP.

Thanks.

Community Support

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225.7K Messages

5 months ago

Hi, @kannan61, we'd be glad to help you look into your fiber availability.

 

Here are some reasons why fiber may not be available in your area:

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. We do not have information if or when it will be.
  3. The area is not built for U-verse – some areas are not U-verse ready. The Community team does not have information if or when it will be. Distance and equipment can play a key in instances like this.
  4. Another competitor services there area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!

Note: In order to get higher speeds, you must be within a certain distance of the serving equipment or the equipment must be present in the area. Points 1 and 2 apply in these scenarios. If internet is not available, there are other options.

 

If you believe it should be available in your area, but it doesn't show up when you try to order service, you can fill out an address research request. Just fill out the form, and we'll look into it and get back to you! 

 

Finally, we recommend signing up for fiber notifications. When fiber is available in your area, we'll let you know! 

 

If you have any other questions, just let us know! Thank you for contacting AT&T Community Forums.

Daniel, AT&T Community Specialist

New Member

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2 Messages

5 months ago

I have already filled out an address research request. Please look into it and get back to me. Thanks.

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