Get superfast AT&T Fiber internet
jasmine_sz's profile

10 Messages

Saturday, January 27th, 2024 8:58 PM

ATT Internet Fiber BGW placement in garage

Thanks OttoPylot. Yes its a mystery and quite frustrating to see them placing the Gateway inside the garage and upon multiple requests to the technician at the time of installation I was told that's where they always place tbe gateway inside the garage. I had this apprehension from the get go that due to the nature of RF and electromagnetic waves they simply wouldn't reach all locations inside the home and attenuate significantly due to the penetration losses signal will encounter. I simply wish the tech would have placed the gateway inside my home and I wouldn't have had to go through this misery and debugging efforts and extra investment. Like stated before my other service provider that I have a 300Mbps plan I do get on an average 200 to 300 Mbps all around the home simply because their router is placed in a much better spot. Having worked in this industry for 25+ years it's very strange to experience the hesitancy of ATT to have placed the gateway inside and then dishing out another $149 for them to visit and explore where the gateway can be moved to. It's just frustration and unnecessary hassle that a customer has to go through despite paying for 1Gbps service, customer isn't expected to sit next to the gateway and spend 8 hours daily to work. I wish they would understand the pain one goes through and do things right in the first place. Running an optical fiber from ONT box near the Electric meter to inside the home shouldn't be such an insurmountable task really

Community Support

 • 

231.3K Messages

3 months ago

“Hi @jasmine_sz,

 

Thank you for your patience. We understand your concern! Let's get the help you need and point you in the right direction.


After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our ⁠Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.”

 

I hope the above information helps. Please feel free to contact us for further assistance.

 

Sarah M,

AT&T Community Forums Specialist

ACE - Professor

 • 

5.4K Messages

3 months ago

Knowing what I know about these gateways, I’m not so sure how big a deal this is other than the extreme temperatures the gateway could experience.  Also unlikely the gateway could cover the entire footprint, reliably.  
Could subscribe to their extenders, or much much better would be getting a proper wifi system.  

10 Messages

3 months ago

Thanks much for the response. I appreciate it. The fundamental issue is their location of the BGW and the signal having to traverse through walls subject to attenuation of high dB. Yes i have come to conclusion that if I were to keep them as my ISP then a mesh is pretty much the only option. I did end up buying TP Link ax5000 from Costco and will configure the BGW in pass-through mode and connect the TP LINK Deco router via Ethernet and place the 2 nodes around to see if it improves signal strength/ speeds at those locations else it will be EOL for ATT and I will keep my existing service with other ISP. Can't continue to debug this perpetually really. Is disabling WiFi at the BGW also necessary to avoid potential interference ? I can try and see how the 2 routers coexist without disabling WiFi at BGW and checking it out. Once I do end up disabling WiFi at BGW then I wouldn't be able to use Smart Home Manager App to communicate with ATT BGW leaving me with only ethernet option to connect to BGW to configure BGW but none of laptops at home have Ethernet port so would need USBC to Ethernet Adapter to manage that I guess. 

ACE - Professor

 • 

5.8K Messages

3 months ago

You can still use the smart home manager with WiFi off. You just have to be in the home to use it.  

10 Messages

3 months ago

Thanks, a bit unsure , once WiFi is disabled on the ATT BGW, how would my Smart Home Manager communicate to the BGW then even when I am at home ..possible to elaborate a bit 

ACE - Professor

 • 

5.8K Messages

3 months ago

Somehow it works. I have the Wi-Fi off and use a mesh Wi-Fi system. 

(edited)

10 Messages

3 months ago

Hi, I have successfully connected my TP Link ax5000 and now getting about 500 - 600 Mbps , with ATT WiFi still on. I logged into the BGW and took care of the Pass-through and disabled the packet filtering, however it doesn't let me disable 2.4 GHz or 5GHz, do I need to remove the SFP optical fiber adapter to turn off the WiFi at BGW ?

Maybe thats why my speeds are not 1Gbps near the new router that is now connected to the BGW via the Ethenret port cabled. I am getting about 600.Mbps standing next to the TP link ax5000 router ...

ACE - Professor

 • 

5.8K Messages

3 months ago

Select advanced options under the Wi-Fi tab. You should be able to turn off the Wi-Fi there. 500-600 for WiFi speeds is about the best you will ever get. Be happy with those speeds. 

ACE - Professor

 • 

5.4K Messages

3 months ago

Couple of additional points.  The AX5000 supports WiFi 6, and to take advantage of those speeds would require a WiFi 6 or higher device to test with.  Most devices we have likely only support WiFi 5 which matches the results you're seeing. 

It would be easier for you in the long-term to manage home network by using the AX5000 in AP mode and let the gateway manage routing functions.  Much easier to factory reset the gateway. 

Once the WiFi in the gateway is disabled, use of the SHM app becomes less relevant.  Use the app for your WiFi system instead. 

10 Messages

3 months ago

Thanks browndk26 and gr8sho. So I was indeed able to turn off the WiFi both 2.4 and 5 GHz radios using the Smart HM app under WiFi/ Advanced.

I did see an improvement and right next to the TP link router/AP I am seeing ~ 700 Mbps, I am using a Samsung Phone. My ATT BGW is set in pass-through mode as was recommended on this forum. My TP link ax5000 is set as router mode. I have only connected 1 satellite node , the other one is still off. The lowest I get now is ~ 400 Mbps. In many locations getting 600+ Mbps. On your comment about setting TP link in AP mode , I am not sure as most of the messages recommended to set the 3rd party to router and ATT BGW to pass-through and only use it as a modem. Are you recommending to change that now ? Pls elaborate further.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.