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DebSmith's profile

Contributor

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2 Messages

Sunday, April 21st, 2024 10:57 AM

At&T Fiber-Internet 1000 never running fast

Ever since I got the gigabit  Internet from AT&T fiber, I've never gotten really fast speeds. I just dealt with it but I probably won't it much longer. I purposely test it on devices time to time, that can take really high speeds also.  I've been through all the troubleshooting through the years, to no avail.

An Xbox Series S Edition Console can get up to 433 mbps if you had fast enough internet. But as an example, even with my AT&T Fiber-1000 (GigaBit) hooked up via Ethernet as it always is, right this second it's running at:

Download Speed: 72mbps

Upload Speed: 22.26mbps.  SMH. 

I wish someone would fix it. 

Community Support

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232.8K Messages

2 months ago

Hi u/ DebSmith,

 

We understand the importance of active, and high internet service. We can help you find out what's causing your Fiber 1000 speed to be so slow, and find a resolution. Let's get the help you need. 

 

We recommend that you use the Troubleshoot & Resolve Tool to run diagnostics on your service and try to pinpoint the cause of the slow speed.

 

To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

 

Thank you for contacting us on AT&T Community Forums. 

 

Jennifer, AT&T Community Specialist.

ACE - Expert

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32.5K Messages

2 months ago

Though there is no guarantee about getting any minimal speed guaranteed, other than higher than the tier below yours. But if you have up to 1000Mbps and are consistently getting less than 100Mbps, that is abysmal.

What model gateway?

Is your computer wired directly to the Gateway, WiFi, or other devices in between?

Has the Gateway been reset?

If pre-built what is the model of your PC/Laptop, or what network card (Ethernet or WiFi) does it have?

Do all devices experience slow speeds or just certain ones?

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