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New Member

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1 Message

Mon, Oct 4, 2021 5:41 AM

AT&T fiber cable expedited

Hello, 

We had our fiber installed back on June 12th and we live in a set of townhomes and recently the landscape people cut our fiber lines September 28th.  The cables and flags run through out neighbors yard and they may have removed the flags.  Our technicians was able to come out for four days and when account manager came after our tech she couldn't provide her credentials to atleast helped us get these cables buried.  We work from home and can't always rely on Hotspot to get us by during long outages.  If this happens again, we will need to go to a competitor. Who can I talked to get these cables buried at a timely manner?

ATTHelp

Community Support

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176.3K Messages

2 m ago

We can help you with your request to have the cables buried, @Eedwa.

 

You can report the cables and ask to have them buried by calling our Buried Wire Center at 800-924-9420.

 

Thank you for reaching out to the community forums team. If you need help with anything else, let us know.

 

Aminah, AT&T Community Specialist

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