I have tried for over 3 months to get an understanding of why fiber optic internet is not available to my address. It’s available on my street and several of my neighbors are enjoying it. But I keep getting told, it’s not available at my house. I have gone as far as the legal department, which at first was very reassuring but they still came back with the same response. However, they informed me that the engineers confirmed it was not available at my address and they could not tell me when it would be. I just want to understand why? What’s wrong? Is it my land, the dirt, my house? Please help me to understand. Is it a way to speak with the engineering department? I have u-verse internet with them. I’ve been a customer for over 15 years. Please enlighten me.