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FCZ's profile

New Member

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4 Messages

Sun, Sep 18, 2022 7:20 PM

ATT dug my back yard, but never cleaned up the mess.

Hi Everyone: I have used ATT service for over 17 years. Now I'm a little bit tired with ATT. Several months ago ATT dug my back yard for laying fiber line and made a mess without letting me know: they left a huge piece of pipe, a very big of stone in my back yard; also they exposed my electric wire. After I contacted them many times, then ATT sent a person to try to install internet for me. I told the person that I have internet and I need ATT to remove the garbages which were left.  After I contacted ATT again, ATT finally sent a person to bury the exposed wire and I was told that ATT sent someone to pick the pipe and the stone on  around Sept 9 2022, but so far nobody came to remove them. I need ATT to remove them ASAP!!!!!!!!!!!!!

New Member

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4 Messages

2 months ago

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New Member

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2 months ago

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ATTHelp

Community Support

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203.5K Messages

2 months ago

We can point you in the right direct to get the items removed from your yard, FCZ.

 

Please contact the Buried Wire Center at 800-924-9420 and select prompt 2. They will be able to send a technician out to remove the items that were left behind.

 

If you need help with anything else, let us know.

 

Thanks for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

New Member

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4 Messages

2 months ago

Thanks for your suggestion. I did exactly as you told me.  ATT told me that they will send people to remove them, but nobody took care of them. This is why I posted the problem there.

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