AT&T did not complete Fiber installation in neighborhood, how to get completed?

Please come finish! We are very tired of Comcast.  

We're here to help clear things up, Jhughes2466!

We've got a helpful Forums post that explains why service may not be available just yet. 

There's a lot that goes into servicing an area like permit requests, engineers creating blueprints, adding the lines/other equipment, etc. These things can all contribute to Fiber not being available right away.

We're constantly working to expand our fiber footprint to more households every day. If you’d like to check if service is available to you now or to sign up for a notification if it does become available in the future, please visit att.com/NotifyMe.

We'll send you a notification via your preferred method as soon as AT&T Fiber becomes available to you. 

You can also fill out our address research request form. This will provide us with the information that's needed in order to check for the availability of service in your area. 

Our teams do not have information about if or when services will be available. We wish we did. The only thing we can do is what is mentioned above like checking your address, requesting a check, or request to be notified.

Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!

Lacey, AT&T Community Specialist 

In essence the work that was planned and budgeted for was completed.

There are many neighborhoods that are in phases, 

ATT fiber budget is $2 billion per month in 2022 and 2023 for 3 million addresses within 100+ markets in 21 states. 

This is inaccurate. They had our entire neighborhood budgeted and scheduled to be completed. The person in charge of actually installing overlooked the back half of the neighborhood. They literally came to our homes in September, emailed and mailed us letters telling us our homes would be added in the coming 6 months, and even marked all of our properties for the install. Someone with the install team literally messed up the project. My question is, who does our community reach out to about fixing this.

I understand your budget discussion, but how does it make sense to not come complete these 250 homes of high income demographics so they can continue installs further down the road where the average income is 1/3rd of this. From an ROI perspective, they have all of the incentive in the world to finish the job they started and not go to homes that will never upgrade to the higher and more profitable packages. 

You are about 100 yards away… 🫣. The project coordinator left a card on my door, we spoke via email for months.  Then suddenly his email started bouncing back. Guessing he missed a step or left when realizing the work wasn’t completed?  

We would love to have AT&T fiber!  Please finish our side of the neighborhood!

Amazing that At&t dug up my yard to install 1/2 the neighborhood that Wayner83 is referencing but yet fiber isn't available at my house. Additionally frustrating that when I call At&t to see if my address is fiber available yet, At&t wants my email address and phone number for a simple yes or no question. If I want this amount of frustration I can just stay with Comcast.

@eraseme2 

You can check the status of any AT&T Internet options currently available at your address by starting at this AT&T Web link: https://www.att.com/availability

Just enter your address and the system will return what the AT&T DB shows is currently available.

Dave

It's a fruitless endeavor. I can see the AT&T aerial conduit from my window. My neighbor across my 6 inch fence has it. If there's some sort of bureaucratic "clog" in the ATT machine, Engineering will NOT budge if you put in a ticket to validate your address. They won't even comment on the ticket to explain why it's not possible at this time. They instant-close it and move on, so the only numbers you can call are helpless as to explain why.

Customer-facing AT&T claims there's no way to know. The fiber fairy visits in the middle of the night to lay fiber and mark addresses as available, so it seems. It's a grand mystery. There's some sort of huge disconnect between engineering and the folks who connect residential customers.

In my case, it's a small community of townhomes that AT&T Communities won't touch because it's <20 units, yet the validation tickets get instantly closed because "they must work that through AT&T Communities." Reality is, AT&T is a bloated mega corp who, as long as they're reaching the coverage % of a given zipcode, can continue to receive the big bucks; federal subsidies. I even get junk mailers taunting me with fiber access. Good luck to you guys in your community, nothing has moved here no matter how hard I try.