Get superfast AT&T Fiber internet
AT&T Damaged My Water Line
Since early summer AT&T has been working on the panels at the my street corner in Sandy Springs, Georgia. I believe this is associated with the project to lay plastic pipes that will run upgraded fiber optic cable, which had crews digging up yards in our neighborhood. There were trucks parked at the corner on many days throughout the summer. I am the Treasurer for our HOA. The HOA owns some property around the AT&T panels that we landscape for the neighborhood. This is where the AT&T crew damaged our HOAs water line.
In October, I realized that we received a disconnection notice from the water company for lack of payment. Our account is set to auto-pay the water company. Evidently the bills spiked above the auto-pay limit and the bank refused to pay the water company. I immediately had the HOA cut a check to the water company to avoid disconnection. I also instructed our landscape company to check for water leaks on their next scheduled visit on October 20. On that day the crew found a damaged line in the ground next to the AT&T box. They said it looked as if the AT&T crew had unsuccessfully attempted to repair it themselves. The landscaping crew that works for us made the repair on the spot. They noted that it looked as if whoever damaged the water line unsuccessfully attempted to repair it.
I am in posession of many water bills that show the usage spike in July. Gallon usage jumped from about 11,000 gallons in October 2015 to almost 30,000 gallons in October 2016. My best guess is we spent about $49.28 extra on the July 5 meter read bill, $98.56 extra in August, $135.52 in September, and $154 in October. The November bill was back to more normal levels of usage. That totals $437.36 in excess water bills. We also have a $140 bill from the landscapers to repair the damaged water line. The total comes to $577.36.
I have communication with AT&T who referred me to their third-party claims administrator, Sedgwick. The rep at Sedgwick stated that AT&T is not responsible for the damages because they hired a subcontractor, Ansco to do the work. I believe AT&T should pay the claim then sort it out with their contractors. I have tried to reach out to the contact provided at Ansco many times and even left a message for his superior at the office. Ansco is nonresponsive to me. I am at my wit's end on this and hate to hire a lawyer for something that should be simple to resolve. Perhaps I should publicize this with the local Atlanta media.