ATT Damaged My Sprinkler System and Yard Burring Fiber
Three separate issues. 1. The machine ATT used to bury Fiber on my property after my installation damaged my lawn. I have ruts and dead spots where the machine travelled over. 2. I had to call out a landscaper to isolate a sprinkler system issue. They discovered the sprinkler line was damaged at the location where ATT bored under my driveway while burring my neighbors fiber. The water from my damaged pipe was flowing through the hole that was bored. The landscaper had to dig up from the point the water was coming up in my yard back along the buried fiber until he found the source of the leak. 3. When reporting the claim I had to call back a number of times. The first few people I spoke to lacked a basic understanding of English and were unable to understand the issue I was reporting. The last person kind of understood what I was saying. I don't have a lot of confidence they fully understood my issue or entered the information correctly. ATT should have damage claims handled by a US call center. I am sure I am not the only person feeling this level of frustration. This has to be impacting customer retention. How do I contact a manager from a US call center so I can discuss this situation?