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K

New Member

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7 Messages

Fri, Oct 29, 2021 3:11 PM

ATT CUT OUR WATER LINE

ATT JUST CUT OUR WATER LINE. THE SUPERINTENDENT LAUGHED. TOLD US NOT THEIR PROBLEM!!! WE WILL BE HOLDING ATT ACCOUNTABLE!!! THIS IS UNACCEPTABLE!!! TOTALLY IGNORED!!! A ATTORNEY WILL BE CONTACTED!!!

New Member

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7 Messages

7分前

DO YOU HAVE ANYTHING TO SAY ATT?

sandblaster

ACE - Expert

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57.4K Messages

7分前

This is a forum of other customers, not ATT. ATT won't have anything to say here...and no need to shout.

New Member

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7 Messages

7分前

Sorry about the screaming. Very upset about how we are being treated today. However ATT are going to be accountable. I guess no help here. 

New Member

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7 Messages

7分前

Now they have cut or GAS line!!!!

Constructive

Employee

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27.4K Messages

7分前

its not at&t its a contractor, the contractor is responsible thats what they have insurance and are bonded for. 

New Member

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225 Messages

7分前

YES!!

spoom2

ACE - Master

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15.3K Messages

7分前

Get the name of the construction company if no satisfaction from them Sedgwick handles all of AT&T property damage claims.

Claims Management Services - 855-365-4976

Option 1 - Check on existing claim

Option 2 - Speak to AT&T CC for service related issues

Option 3 - Start a new property damage claim

Existing claims can also be checked via portal www.mysedgwick.com

(edited)

New Member

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7 Messages

7分前

Now they got things happening. Since the gas got cut too. Plumber is on the way and Gwinnett Fire Department is here waiting on the gas company. Looking like everything will be fixed. Don't understand why so rude about the water. Then the gas line cut escalated the situation and plumber and gas company on the way.

spoom2

ACE - Master

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15.3K Messages

7分前

Take a lot of pictures incase you need to file a damage claim.  Names, dates, times get as much information as you can. 

ATTHelp

Community Support

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189.7K Messages

7分前

We're happy to help with your cut line, @Kandy.

 

Thank you @Spoom and @constructive, for the useful information. 

 

Here is more information on AT&T property claims for damages. Scroll down to the file a new claim section, you will need the location and pictures for this. Once you have this information together, call the Claim Center at 855-365-4976 to file a new claim.

 

Let us know if this helps and thank you for contacting the AT&T Community Forums Team. 

 

Elmi, AT&T Community Specialist. 

New Member

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7 Messages

7分前

Thank you for all the helpful information! Hopefully everything will work out. What a mess!

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