ATT can't install internet service due to dirty fiber box?
I was wondering if anyone has experience something like this...
On 9/13, I had requested ATT to come to my home to install fiber since it's the only ISP in my area that has fiber available. The technician came to my home and started to work on my communication box and everything looked good in my house the left to go to work on the box located outside my area.
2 hours later the ATT tech came back and said that he could not get the internet service installed due to a dirty box and is preventing him from working. I asked why he couldn't clean it and it was reported by him that they aren't allowed to clean boxes and had submitted a ticket for another team to come out and clean it up so that he can continue with the installation. He said he couldn't do anything until the box was cleaned so the installation was postponed and told me to wait for the customer service team to call to set up another appointment.
I called the cs team the following day and another appointment was scheduled a few days from 9/13. The appointment came and the tech was a no show which prompted me to call the cs team to ask what happened and... the same message was added to my order saying that the box needs to be cleaned.
I waited for a few more days then called cs again and thyley scheduled a 3rd appointment. When the 3rd appointment came... the tech did not show up again! Called cs and low and behold the tech wrote down the box was not cleaned.
I wrote to ATT on Twitter and the social media team contacted me and said that the ticket for the team to clean up the box was a P1 and that they should have it cleaned by 9/26.
When 9/26 came... the social media team contacted me and scheduled out an appointment for 9/27 later in the day the tech said that he had to cancel the appointment because... you guessed it, the box was not cleaned!
It has now been 3 weeks and my order is now tentative/pending so I was wondering if anyone from r/ATT had ever experienced something this ridiculous. If so, what did you do to expedite the process to have the team clean the box and get internet installed into my home?
Edit: another strange thing was that I asked the social media team if anyone else had reported the problem and they said it was just isolated to my home which does not seem right....