Get the new iPhone 15, iPhone 15 Plus, iPhone 15 Pro & iPhone 15 Pro Max from AT&T Now!
Get superfast AT&T Fiber internet

New Member


1 Message

Wednesday, October 5th, 2022 12:48 AM

AT&T broke fiber line and no showed twice for repairs

Monday afternoon AT&T sent a crew to bury a fiber line in our back yard. They broke the line, cutting internet to the house. They told me they reported the problem and had a technician coming to fix it and they left. No technician showed up.

This morning I contacted AT&T to check on the status of the repair. They told me they had no record of the break being reported but would dispatch a technician by end of day. No technician showed up.

I'm not sure how to get help at this point. It seems useless to keep reporting the problem but they aren't fixing it and I'm still without internet.

I requested a call back from their team but no one called. It's very weird to have such unavailable service.

Community Support


221.7K Messages

1 year ago

We're here to assist with your internet service, @zpierce009!


Based on the description you have given us, let's move this conversation into a direct message. Be on the lookout for a chat notification in the upper right-hand portion of the page.


We look forward to speaking with you!


CalebP, AT&T Community Specialist  

Not finding what you're looking for?