Are the ActiveArmor security features active with IP Passthrough?

@codywayne

ActiveArmor is built into the network. Even though the gateway is in IP Passthrough, you're still connected to your network, so the feature should work.

If it's not working after enabling Wi-Fi security, let us know.

Aminah, AT&T Community Specialist

We're happy to answer your question, @codywayne!

As long as ActiveArmor is turned on, it's protecting your network, even if it's in IP Passthrough.

If you have any other questions, just let us know.

Thanks for contacting the AT&T Community Forums team!

Aminah, AT&T Community Specialist

Thank you for the quick response. I do not see any reference to the actual verbiage "Active Armor" in the "Home Manager" control panel... "only security" (the slider is ON).

When I connect directly to the ATT Gateway via a web browser and navigate directly to "Firewall / Security Options" I notice that "Home Network Security says, "User Disabled".

What does "Home Network Security" refer to? How can I turn it on? The Help section says it can only be turned on from "Smart Home Manager". But Smart Home Manager does not have any controls for "Home Network Security".

My ATT gateway is Nokia BGW320-505.

This is an important topic for me because my Ubiquiti security device limits my maximum throughput to 350 Mbps when it is enabled. When I turn off the security features on the device I can get around 900+ Mbps. If the ATT security features are enabled then I can safely turn off my Ubiquiti security.

Here are two more images from the Home Manager app...

I don't see any place to configure or control "ActiveArmor" unless "Activate Security" is the same thing.

@codywayne

Hello again!

"Activate Security" in the Smart Home Manager is in reference to our network security as a whole, which includes ActiveArmor.

To fix the "User Disabled" message and enable Wi-Fi security, follow these steps:

1. Go to your gateway settings.
2. Select Home Network > Wi-Fi.
3. In the Access Code field, enter the Device Access Code located on the side of your gateway.
4. Ensure the User ID is On.
5. In the Security section, select WPA-PSK from the Security drop-down.
6. In the Key entry field(s), enter new Wi-Fi password(s) (Wireless Key).
   • For 64-bit encryption, enter a 10-digit password made up of numbers and letters a-f or A-F.
   • For 128-bit encryption, enter a 26-digit hexadecimal number made up of numbers and letters a-f or A-F.
7. Select Save.

Let us know how it went!

Aminah, AT&T Community Specialist

Thank you.

Does ActiveArmor reside in the ATT network (not the gateway)? The reason I ask is because of the following bullet point...

• Placing a device in passthrough mode will remove firewall protection provided by the AT&T gateway.

I found this reference in the ATT support article Configuring IP Passthrough and DMZplus.

If the Firewall in the gateway does not provide any protection in IP passthrough mode, will the remainder of ActiveArmor still provide protection?

Speaking of Active Armor and Security, there appears to be an issue with it later today and all night. It is showing not enabled. When you try to enable it in the SHM app, it allows you to goggle it on and then if you go back into the settings it shows it's off again. On the website version it shows off and if you toggle on a message come up about a technical issue and try again later. If viewing the devices in the list it will show not enabled for each device. I just got Fiber 1k a few days ago and enabled it right from the start. 

Thank you for the clarification. I have the WiFi in the ATT Gateway turned off. I am only using the ATT Gateway in IP Passthrough mode to provide a WAN IP address to my own personal equipment.

@codywayne

You're welcome!

If you need help with anything else, don't hesitate to reach back out.

Thank you for being the best part of AT&T!

Aminah, AT&T Community Specialist

I have the same issue after a modem swap how can this be fix