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drcrod's profile

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16 Messages

Thursday, June 15th, 2023 9:37 PM

Closed

All devices work on mobile Hotspot but not AT&T WIFI/Wired Internet

Issue started 2 months ago. I was watching opening day MLB games first week of April with no problem. Around 2nd week of April, I started receiving an error when I started MLB TV app on Roku TV. 

I called tech support a handful of times to only go thru the same troubleshooting steps multiple times. I kept being told it's not an ATT issues. 

I would use my mobile hotspot to connect TV and everything works. Any device I use my hotspot with works.

When I discovered this, I called tech support again. Once again they want to run the same tests. Reset router, remove app, reset tv...

Tech support has sent two techs, I also worked with a supervisor who has now ghosted me.

I'm trying to give ATT a chance to correct the issue but the team that needs to fix the trace routing issue seems to be untouchable or doesn't exist.

I now know of one other household having this same issue that is 40min away.

ATT Supervisor that ghosted me has all the information about my issue. His number is +1 281-468-8766

The problem is not with the router plus the factory reset has been done multiple times by onsite and over phone technicans. I also requested a new router be sent to me because ATT tech support insists its the router. The problem exists on all devices only when on ATT network. All devices and streaming apps work if I use  my cell phone as a primary hotspot.
My internet works well with some apps but I do have issue when accessing websites on my work computer and certain games on my computer. I will receive a 404 error on my computer when I access a website. Its random. Some websites work and some will not. I  WFH, so this is affecting my business.
The main error I get on streaming apps like MLB TV and HULU (all devices) are " not able to contact server" or "can not contact MLB server".
A tracert was done and proved that trace would stop at certain steps.
This is a ATT NETWORK issue. Either my account was provisioned incorrectly or you have a bad switch somewhere.
I'm not the only person having this issue. I have one other household that started having this issue 2 weeks ago. A different account on ATT Network.

Official Solution

New Member

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16 Messages

11 months ago

Problem solved:

I've had a Ring bridge that connected some lights for several years. Daniel DM'd me and was able to see I had a mesh network setup which in my case was the Ring Bridge and light bulbs. I removed the Ring bridge from the network and my MLB TV worked. 

I ended up moving the Router farther away from the Ring Bridge. This solved this issue for me so far.

New Member

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16 Messages

11 months ago

I made a mistake, the problem is not solved

2 Messages

10 months ago

Same exact issues here.  I am in San Antonio TX, I've had three techs come out. They reran new fiber, swapped my gateway twice, rewired outside at the pole in my yard, made adjustments to my signal, and swapped the port today. They are now sure it's not a hardware issue. This tech has now opened a ticket because he says it's definitely att server side somewhere. I am calling them tomorrow to see if they found anything. As much as I want my fiber I will have no choice but to switch. Worked fine for 2 and a half years now they can't find the disconnect. If you had luck with a solution please let me know.

New Member

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16 Messages

10 months ago

@Beanandcheese , Same, everything was fine for more than a year. I ended up getting Spectrum DSL installed and ran AT&T fiber at same time. I gave AT&T enough of my time to figure it out. I gave up on AT&T and cancelled last week.

New Member

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16 Messages

2 months ago

I went thru the same issue. Spent 4 months with ATT tech support. I also needed the fiber. I ended up leaving ATT for Spectrum and everything works.

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