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Visitor

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1 Message

Mon, Jan 13, 2020 11:23 PM

Address Validation Request

Hi I have a new construction home, one year old, and several of my neighbors have fiber, but the website says it's not available. How do I get an engineer to check?

Responses

my thoughts

Employee

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14K Messages

1 month ago

Call SALES, ask for an address validation case to be opened.

Provide your address and the addresses of next door neighbors (left and right, same side of street) who can order fiber per the website check.... Also provide the address of the closet fiber terminal if known.... easy for aerial drops at neighbors just follow the fiber line back to pole.

Should be given a case number, response can take up to 3 weeks.... call back in 2 weeks with case number if have not heard a reply.

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