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kenbennettknox's profile

2 Messages

Wednesday, May 15th, 2024 8:09 PM

Address Validation for Fiber

Our subdivision just got fiber ran to it. A tech walking door to door said we'd be eligible for a free upgrade to fiber considering we already have AT&T's Internet 50.

Then the Tech said he called in and for some reason our address was not preapproved even though directly across the street they have fiber connected and they were preapproved. He said it should not be a problem but we would need to call in ourselves and get a case number,

2 Messages

1 month ago

Community Support

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232.8K Messages

1 month ago

Hey @kenbennettknox, we understand you have concerns with address validation for fiber service, let’s walk you through the right path.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.  This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for reaching out on AT&T Community & Forums.
Bruce, AT&T Community Specialist

Employee

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200 Messages

1 month ago

Call in cust support when prompted by automation say "order new service" and then sales can file a ticket to have your address turned green takes couple of days to have answer, ask for a ticket number though.

(edited)

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