5Gbps XGS-PON still not installed after a month
(I'm in the Austin, TX market)
I jumped on the 5Gbps train the moment it became available at the end of January. An installer has come out twice, only to say he can't finish the job because of "engineering issues" -- saying the fiber didn't have the right light, presumably the XGS-PON signal in my neighborhood. The confusing part is this service was put online and available to me and all my neighbors back at the launch in January.
Right now we have been getting a phonecall from someone at AT&T once a week saying they're waiting on a permit. For what, I don't know. I've seen people posting here and on DSLReports on other occasions where AT&T "needed a permit", and they simply killed their order and restarted it and things got resolved right away...
Why would the service be made available if it's not actually available? I'm assuming some build-out is not complete, but maybe something is wrong with my account. Anyone else have experience with ordering the new tiers of XGS-PON service (2.5Gbps/5Gbps)? I have seen very few posts online of anyone with a successful install so far and it's been a month.