AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Get superfast AT&T Fiber internet

AT&T related help: Welcome back



ArroyoRanch's profile

New Member

 • 

2 Messages

Mon, Aug 15, 2022 7:19 PM

3 weeks with no service

I requested a transfer of service. I had a tech come out and he told me he could not complete the service. There was a problem with the box. Its been 3 weeks I have been WITHOUT service. I can't get an answer on when I will get internet again. I have to use the data plan on my phone to be able to work from home. I'm close to losing my job because of my lack of internet. I can not use a lot of features that my home comes with because of no internet. No Ring, No Alarm System, Remote Garage door access. Can I get someone to give me a call and explain what the hold up is, and when I can expect to get service again?
ATTHelp

Community Support

 • 

203.9K Messages

4 months ago

We understand how important it is to stay connected and want to help with getting your internet up and running, @ArroyoRanch!

 

So that we can dig a little deeper into what's going on, we'll need to speak privately. Check the direct message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to hearing from you!

 

Lacey, AT&T Community Specialist 

 

 

New Member

 • 

2 Messages

4 months ago

So they put me through what feels like an automated system. They still can not give me a solid date on when my service will be restored. 

3 and a half weeks with no time-frame and poor communication. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.