New Member
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2 Messages
3 weeks with no service
I requested a transfer of service. I had a tech come out and he told me he could not complete the service. There was a problem with the box. Its been 3 weeks I have been WITHOUT service. I can't get an answer on when I will get internet again. I have to use the data plan on my phone to be able to work from home. I'm close to losing my job because of my lack of internet. I can not use a lot of features that my home comes with because of no internet. No Ring, No Alarm System, Remote Garage door access. Can I get someone to give me a call and explain what the hold up is, and when I can expect to get service again?
ATTHelp
Community Support
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225.4K Messages
1 year ago
We understand how important it is to stay connected and want to help with getting your internet up and running, @ArroyoRanch!
So that we can dig a little deeper into what's going on, we'll need to speak privately. Check the direct message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to hearing from you!
Lacey, AT&T Community Specialist
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ArroyoRanch
New Member
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2 Messages
1 year ago
So they put me through what feels like an automated system. They still can not give me a solid date on when my service will be restored.
3 and a half weeks with no time-frame and poor communication.
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