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Texantastic's profile

Contributor

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1 Message

Sunday, October 27th, 2019 9:11 PM

Xbox won't allow me to connect

Every time I try and load up certain games it says, can't connect to internet, however it's connected to the internet. NAT type always on strict or moderate. Tried to allow applications in firewall settings however still does not work 

Community Support

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232.8K Messages

5 years ago

Hey, @Texantastic!

 

Thanks for reaching out! We'd be glad to help you get your Xbox connected properly!

 

Just to clarify, are any other devices having trouble connecting to your network, or is it just your Xbox? Is it connected through Wi-Fi or by an Ethernet connection?

 

If you haven't already, we'd recommend Rebooting your Gateway to see if that opens up your NAT.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist

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