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New Member

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5 Messages

Sat, Oct 24, 2020 4:46 AM

Xbox one X connection issues

Hello, this is how set up is. My gateway is downstairs connected to the fiber white box thing. It was upstairs but wanted to move it downstairs. Upstairs I put a switch which is have my work computer and Xbox One X connected directly. It was working for about a month or so but now I get kicked out off Xbox live with no internet connection very often. I try to reconnect and it says, needs authentication. I click on authenticate and it says access blocked. This is a new issue and is very annoying. Any one have a fix? I’ve tried to cold restart the Xbox and restart the gateway with no success. 

Responses

browndk26

ACE - Professor

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3.1K Messages

a month ago

No problems with the work computer? Try a different Ethernet cable to the switch. Try a different port on the switch. If the switch can be reset, try that. Try a different switch. What model switch are you using?

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JefferMC

ACE - Expert

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18.1K Messages

a month ago

Can you be more specific about how your ONT (the white box) and the Gateway are connected?  Is there a single Ethernet cable running between them, or is it, as I suspect, the ONT is plugged into an Ethernet Switch along with your PC, and a cable runs from that switch to the Gateway?

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New Member

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5 Messages

a month ago

I’m not really tech savvy but this is how I set it up. Initially they had an Ethernet run from the bigger white box to the smaller one which has a wire going upstairs to another smaller white box. I wanted a direct connection source downstairs, so I moved my gateway downstairs and connected it directly to the bigger white box and then connected an Ethernet cable to the smaller white box. Upstairs I connected a switch to the smaller white box and I have my work computer and Xbox connected to that switch. My work computer works just fine but I get that access blocked error all the time now on my Xbox after it worked perfectly for about a month. 

New Member

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5 Messages

a month ago

The switch is TP link model # TL-SG105. 

browndk26

ACE - Professor

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3.1K Messages

a month ago

Have you tried connecting the Xbox directly to the gateway to see if you get the same problem? Tried connecting via WiFi? You may want to try Xbox forums. 

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New Member

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5 Messages

a month ago

I haven’t tried that. My thing is it was working perfectly until about a week ago. What would cause it suddenly start messing up? 

Brand User
ATTHelp

Community Support

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140.6K Messages

a month ago

Hey, @Bmallory1987. We'd be glad to help with your Xbox's connection.

 

Thanks to @browndk26 and @JefferMC for the help!

 

We can't account for what your 3rd party equipment could be causing, so as @browndk26 suggested, you may want to try wiring your Xbox directly to the gateway with an Ethernet cable instead of the switch to see if you're still getting authentication errors.

 

Let us know how it goes!

 

Ramses, AT&T Community Specialist

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JefferMC

ACE - Expert

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18.1K Messages

a month ago

I don't really see anything wrong with your configuration.  I wasn't visualizing what you did from the first post, but I get it now; you moved the Gateway CLOSER to the ONT, not further away.  Now it's directly connected via a short Ethernet cable.

Can you take a picture of the XBOX message(s)?

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New Member

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5 Messages

a month ago

@JefferMC when I get on again and it happens, I’ll take a photo. 

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