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Sat, Aug 8, 2020 2:33 PM

Won't find connected devices

Turned off daughter's internet and now can't turn back on because I can't find connected devices to turn it back on! I've rebooted twice and still no luck. 

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ATTHelp

Community Support

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132.9K Messages

a month ago

Hello, @bkdelux

 

We will be happy to help you with your internet concerns.  To be able to help you the best, though, we have a few questions:

  1. Did you cancel and then restart the service with AT&T?
  2. Did you just unplug the AT&T Router and now cannot get reconnected to the internet/WiFi?
  3. Did you disconnect a device through Parental Controls in the Smart Home Manager and cannot find where to reconnect?

We look forward to continue working with you,

 

Meaghan, AT&T Community Specialist

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