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alison12102's profile

Contributor

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1 Message

Thursday, June 26th, 2014 3:19 PM

Wireless speed and GigaPower

I had gigapower installed last Saturday, and already the speeds have considerably slowed on all of my devices. I live in a one bedroom apartment and the box is in my closet, so it's not like I have thick walls blocking anything. 

 

I have run a few different speed tests and cannot get more than about 10 Mbps on download and 5 Mbps on upload. I have Netflix on an AppleTV and it is truly horrible. My stadndard Time Warner internet was better than this. It's not only Netflix though, I'm having trouble with connecting and loading on my laptop, phone, etc. 

 

Even the tech could not get above about 40 Mbps on the day of install in my living room, which is one wall away from my closet. This is ridiculous. I'm paying a good premium for lower quality service. I can't accept that one wall is what is separating me from faster internet. Anyone have any suggestions on what I should do?

Accepted Solution

Official Solution

ATTDmitriyCM

Community Manager

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10.3K Messages

8 years ago

 

Hello everyone!

 

With wireless, the speeds have many different factors that can cause signal loss, due to wireless interference, wireless card drivers, and there are current wireless technology limitations with the 802.11n wireless standard. There are still several things that can be done to boost the wireless speeds, but we always suggest to go hardwire when possible. Also, when speed testing, try different browsers.

 

The first thing you want to check is to make sure your computer network card can handle the faster internet speeds. Older network cards can only handle 10/100Mbps speeds. Click here to test your hardware.

 

Also, there are several things you can do to improve your speed. Visit our site for some other suggestions. Also, here are a few other things to help improve the wireless speed.

 

We are constantly improving our technologies, and we plan to have a wireless 802.11ac router available in the future.

 

Thank you!

 

AT&T Community Management Team

billcrowley

Mentor

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62 Messages

9 years ago

I have a netgear night hawk AC router. I get 320 down and at best 100 up on a wired connection. I tried it both ways with wired into the NVG as well as the netgear and they are the same.

On wireless, I am getting 185 down and 70-80 up and I am using a wireless AC adapter.

Some techs told me that they are working on the system to prepare for the gigbit roll out and this is causing the upstream speed issue.
kswahl1

Tutor

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5 Messages

9 years ago

I'm having the same issue. seems like the techs have no clue what they're talking about.

Tutor

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9 Messages

9 years ago

I am in the Rough Hollow area, and had good results. I have some concerns about my speeds and getting things set up. But over all the experience has been good. The connection has been reliable and havent had any noticeable issues. we are also using the wireless DVR and works like a champ. Since we are only getting 50 megs down, which is ok but would love to see 300 like others, I have cranked out about 20 megs of data and my screens have been ok and didnt notice any delay on the TV's. So far impressed, I will be more impressed once ATT answers my questions about my speeds and etc
rupesh.bk

Tutor

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10 Messages

9 years ago

Are you seeing this speeds on wireless or wired?

 

Reason I ask - in my one bedroom apartment, I have

1) Mac Mini desktop - wired to the modem and I get 300 up and 300 down

2) MacPro laptop - wireless and I get around 160 up & down

3) iPhone and Nexus 5 - we get, usually, around 30 - 50 up and down

4) My wife's HP laptop - She get's only 40 up and 40 down on wireless. When she's wired to the modem, she gets 300 up and 300 down. 

 

So, the devices that you have - what is the wireless networking card standard? It should say something like 802.11 b/g/n/ac (you might not have all these).. 

 

ac is the latest but even then it depends on your wireless router - if your wireless router is only 802.11 n compatible, then theoritcally, you should get around 300 up and 300 down but that's theoritically. In reality, you get around 160 up and down.

kswahl1

Tutor

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5 Messages

9 years ago

plugged in to the wifi port I'm getting 80Mbps down and up. my Ethernet card is a 10/100. the wireless router is a 802.11n and my wifi card is a 802.11b/g/n.

I think I need to upgrade my Ethernet card to a 10/100/1000. however I still feel like my wifi sitting right next to the wifi router should be in the 150Mbps.
kswahl1

Tutor

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5 Messages

9 years ago

How do you go about connecting to the 5ghz channel on the Arris NVG589? Or can you only connect to the 5ghz channel on the Arris VAP 2500 router?

JefferMC

ACE - Expert

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30.9K Messages

9 years ago


@kswahl1 wrote:

How do you go about connecting to the 5ghz channel on the Arris NVG589? Or can you only connect to the 5ghz channel on the Arris VAP 2500 router?


The NVG 589 does not support the 5 GHz band.

 

Contributor

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3 Messages

7 years ago

I live in OKC they justed installed my gigapwer my wired speeds are like 850mb down and 650mb upload which is better than cable in my area. i am fiber feed which is nice. BUT my wifi speeds suck I'm on a NVG5999 modem with and ASUS RT5300 router with and intel Dual band AC wifi card. My download speeds wireless are 300mb down and 150mb upload not close to a gig a power. my Uverse tech has no clue why Im so slow on wireless. They want to bring in their computer to proof something. all my wireless devices are slow compared to my wired connection.  My specs on my wireless card show I can handle 850mb wireless but AT&T won't give me an answer to my problem.  I have been told it should be up withn the wired part and I have been told we don't guarantee wireless speeds. Which to me is a line trying to tell me they have a problem and don't have a fix for it.  I have asked what speeds are suppost to be but haven't gotten an answer to that. Does any one know what the download and upload specs are for wireless speeds with gigapower?

JefferMC

ACE - Expert

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30.9K Messages

7 years ago

@d_shaw73, what is the model of your wireless card?

 

Since you have the RT5300, did you turn the wireless off on your NVG599 to keep it from interfering?

 

Do you have U-verse TV Wireless Setop boxes with a WAP?  Is that WAP a minimum of 3 feet away from your RT5300 and your laptop?

 

How far away are you from the RT5300 when testing this?

 

Are you using the same speed test and device wirelessly that you're using wired?

 

Do you have any file servers in your home that you can access from your wireless device?

 

 

 

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