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Mon, Aug 10, 2020 10:31 PM

WIFI disonnects

I just  received a new replacement Router, and the wifi keeps disconnecting after 20-30 min of use. Its happening in the middle of video conferencing and online class. Ive been great for 6 months, but since receiving replacement router, nothing but problems. Unable to speak to real person at ATT! 



ACE - Expert


12.5K Messages

a month ago

Do you have a gateway (router/modem combo) or separate modem and router?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.



625 Messages

a month ago

It would help to know what Gateway model you have previously and did you receive the same model?


When your Wi-Fi drops does it come back on it's own or do you have to take any steps to get it working again?



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